Customer Comments

If you want to leave a general comment about our shop click here.

  • Posted by at 2020-08-31 09:02:33

    We got this lovely note on an order from Dave Smart - so thanks Dave! This toothbrush holder is brilliant! I'm getting this second one now because I love mine and my husband needs one too. Well... he doesn't, strictly speaking, need a new one, but I say he does — so, he does. Plus, it matches the toilet brush holder we got from your lovely shop a couple of years ago during a trip to Brighton. I should probably stop typing as this must be taking your time and is definitely getting nowhere. Thanks.

  • Posted by at 2020-06-10 10:13:29

    What superb and swift service. Great product, too.. Simon (no relation of Martha, honest)

    Hi Simon, so glad you're pleased. What a coincidence!
       Martha
  • Posted by at 2020-05-14 16:30:00

    Ordered for the first time and delivery was super super speedy! Items perfect, very impressed!

    So pleased you're pleased.... Many thanks for bothering to let us know.
       Martha
  • Posted by at 2020-04-23 09:32:58

    Ordered for the first time brilliantly fast delivery and fantastic service thank you !!!

  • Posted by at 2019-10-18 19:13:23

    Ordered vintage table knives just like my Nan had....brilliant for spreading butter they arrived next day great service.

    Thank you so much for taking the trouble to let us know.... So pleased you're pleased!
       Martha
  • Posted by at 2019-08-23 20:02:11

    Just love my new enamel toilet brush holder with brush. Mail order service was second to none. Thank you.

    Thank you very much for your kind feedback... We really appreciate it and so glad you're pleased.
       Martha
  • Posted by at 2019-03-12 06:10:06

    I bought some of your big teatowels and absolutely love them!Brought them home to Australia. They are such good quality and really love the old fashioned style.

  • Posted by at 2018-10-19 11:44:41

    Hi, such a brilliant shop. Ordered duralex glass bowls, they have been very difficult to find. Arrived very quickly,good and secure packaging. Excellent customer services. Looking at the fiddle serving spoons for my next order. Thoroughly recommended.

    Thank you so much for taking the time to let us know.... So glad you're pleased! Many thanks.
       Martha
  • Posted by at 2018-09-28 14:19:40

    I’m in love with an apron that has just arrived & the napkins are also gorgeous! Both arrived the next day. Fantastic website, can’t wait to visit the shop - just wished I lived in Brighton. Thank You Martha :)

    Hi Karen, Thanks so much for taking the time to let us know! We look forward to you saying hello when you're next in Brighton.
       Martha
  • Posted by at 2018-05-04 15:59:06

    I was delighted to recently purchase some further P&O cutlery from you online. I already have a set of forks, bought in person and I was pleased to acquire the soup spoons. I would love to know if and when you obtain any stock of the P&O knives. What a top notch shop you are!

    Thank you so much for your lovely message! Of course I will drop you a line if we get any more P&O cutlery. We're so pleased that you like what we do! Best, Martha
       Martha
  • Posted by at 2018-04-23 13:05:43

    Hi, bought a grey enamel bakepan of yours at the farmshop Tebay services, can you please tell me if it is dishwasher safe, thankyou,

    Hello Nora! Thanks for your message and yes, they are dishwasher safe. I am sure it will serve you well...
       Martha
  • Posted by at 2017-09-15 00:08:59

    Bought some of your army blankets and made them up into curtains - dead simple just sow over the top leaving it wide enough for the curtain pole to slot through. They looked fab with the red trim for Christmas and were unbelievably great at keeping out draughts! A bargain at the price. Thank you.

    Hello Meg - thanks so much for letting us know! They sound great and we're very glad you're pleased.
       Martha
  • Posted by at 2017-09-06 13:11:12

    Wow!! Just ordered yesterday and my gorgeous bits arrived today, fantastic service! I love everything in your shop and will certainly be ordering again. Many thanks.

    Thank you so much for taking the time to let us know. We're very pleased when you're pleased!
       Martha
  • Posted by at 2017-08-22 20:56:13

    My first trip to Brighton and my daughter had marked Utility as a 'must visit''. What a fantastic shop. I bought the most wonderful huge, cream jug - and I love it. I am a home stylist and an obsessive collector of kitchenaia and this jug is going to take pride of place - although I'm not quite sure where yet! A fantastic souvenir to take back home to Northumberland......

  • Posted by at 2016-11-28 19:20:12

    I was very impressed with this amazing retro cookstore, even more so when I discovered an original Leisure Sink unit on display! Leisuresinks.co.uk

  • Posted by at 2016-11-17 12:24:38

    Visited you recently. I've just done an on line order and can't wait to receive my goods. I feel like a kid looking forward to Christmas.

  • Posted by at 2016-11-17 12:24:38

    Really fantastic shop and good value. I was lucky enough to be bought a big skillet as a present.My favourite thing ever in the kitchen.

  • Posted by at 2016-11-17 12:24:38

    popped in on Thursday and had a lovely rummage about. Could have spent a small fortune on loads of lovely stuff but managed to stop myself with a jug and vegetable peeler. I will be back!

  • Posted by at 2016-11-17 12:24:38

    A package full of useful, pleasing, functional stuff. Thank you

  • Posted by at 2016-11-17 12:24:38

    Fantastic service email received from you at half three yesterday order arrived 10.30 this morning well impressed. Visited the shop last summer love it the smell the stock all fabulous. I also think you should open another shop in Glasgow but if not aw well I'll just need to visit Brighton AGAIN .... yeh!

  • Posted by at 2016-11-17 12:24:38

    I can't believe I have only just discovered you. Have a very long list of wanties...

  • Posted by at 2016-11-17 12:24:38

    I am in USa but originally from UK - lovely to see such a nicce array of goods online - have ordered the spout doctor in the hope that my cupboard full of drippy teapots will be saved before I bin the lot. Will be ordering lots of enamel stuff for my poor husband to bring over for me when he visits in Spring!! Fingers crossed for spout doctor success. Thanks!

  • Posted by at 2016-11-17 12:24:38

    This shop is wonderful. OK, so I'm fifty years old, so have lots of memories that include items sold here: but they're STILL practical, and they're STILL well-made, with help always and pleasantly on hand when making a choice.

  • Posted by at 2016-11-17 12:24:38

    Your shop is brilliant! I have a rage-inducing dislike of unnecessarily labeled crockery… When I saw your window display 'Bread bins with no "Bread"', I thought, "finally, my spiritual home!" . Thank you for saving my kitchen from the ravages of bad taste

  • Posted by at 2016-11-17 12:24:38

    What a fantastic shop! I found this place when on a day trip to Brighton. I absolutely love the products, the service was brilliant and the whole atmosphere of the shop (including the music!) was lovely. I'm a huge fan and will most definitely be making plenty of online purchases!

  • Posted by at 2016-11-17 12:24:38

    Your shop is understated and beautiful, full of good old fashioned stuff that last's forever.You seem proud of how and where everything is made.I find myself lusting after items such as dustpans and brushes.By far my favourite shop in Brighton.

  • Posted by at 2016-11-17 12:24:38

    We absolutely LOVE Utility. There were some original 1940's (I think) Hovis bread tins when we popped in the first time, and I was kicking myself on our second visit because they'd all sold out! I settled for some pie tins instead (that's a whole other story of culinary disaster). Lovely shop, and lovely Colin!

  • Posted by at 2016-11-17 12:24:38

    Fab shop. Yummy stuff. Grand folk. Also loving the red top jam jars. Great for home made mayo look in' sexy on the table. Also the tattoo plates. Yay.

  • Posted by at 2016-11-17 12:24:38

    Everytime we visit Brighton we make a beeline for Utility. We've bought Anchor shot glasses as favours for wedding guests, huge pickle jars to use as vases, vintage cutlery, silver plated jugs - the list could go on and on. We'll be back very soon to kit out our new VW Camper kitchen. Such a great value, interesting and useful place to shop.

  • Posted by at 2016-11-17 12:24:38

    What a fabulous shop.....lots of lovely 'back to basics' bits, loving the packs four candles!!!!!!! and now enjoying a nice cup of tea made in our new teapot. We'll be back again soon!

  • Posted by at 2016-11-17 12:24:38

    I love Utility - please can you move your entire shop to Exeter so I can visit everyday? Actually, stay in Brighton - gives me an added excuse to visit! Fantastic range - like being in my Nan's kitchen again.

  • Posted by at 2016-11-17 12:24:38

    After searching and almost giving up I found your online shop sold the Kaymet Gold tray I remember from many years ago. Stylish and durable the Rolls Royce of trays! Although not cheap, I think its worth its weight in gold and should last for years. Not only that, the ordering process was straightforward and I actually received my tray by recorded delivery two days after ordering it. How's that for service. One delighted customer.

  • Posted by at 2016-11-17 12:24:38

    First visited on Saturday - I'll be back. I loved everything in this shop, including the music. I wanted ...everything!

  • Posted by at 2015-11-04 17:04:28

    i stumbled across your shop on Sunday, what an absolute treasue, and wonderful music too, thank you x

  • Posted by at 2015-11-04 17:04:28

    Fantastic shop! Love the feel, the sound and the smell. Always make a B line for Utility!

  • Posted by at 2015-11-04 17:04:28

    Love going to this shop. Always top of the list when visiting Brighton which I try and do often. I made some cushion covers from the herringbone floor cloths. They look amazing.

  • Posted by at 2015-11-04 17:04:28

    Particularly like the music you play in the shop- if you released a mixtape/cd album I would definitely buy it.

  • Posted by at 2015-11-04 17:04:28

    Best shop in the world! If I could buy everything in it I would (I? working on it).

  • Posted by at 2015-11-04 17:04:28

    cracking shop!!!! nice to see a lovely old style english kitchen utility shop and well priced and friendly helpful staff get in there and have a butchers!!!

  • Posted by at 2015-11-04 17:04:28

    After about a 20 minute browse and a great 10 minute chat with Colin spending just over a fiver came out with a big cheesy grin on my face and four exercise books, builders pencils and a fishing net. A fantastic shopping experience, the shop is not a museum but is reminiscent of a bygone age. Keen prices on the own brand stuff too. When are you opening a branch in Wales?

  • Posted by at 2015-11-04 17:04:28

    Ilove my giant serving spoon so shiny so big and so spoony.

  • Posted by at 2015-11-04 17:04:28

    We always love coming into your shop - such lovely (but useful) stuff and a good old fashioned feel to the place - with good old fashioned service! Love it !

  • Posted by at 2015-11-04 17:04:28

    this shop is amazing: great stuff, good prices, friendly staff and cool music. I love this shop!

  • Posted by at 2015-11-04 17:04:28

    I am extremely impressed with both the customer service and lovely retro items that your business offers. My bread bin looks amazing on my work top and I am very grateful to Martha for sorting out my email address with Hubby last week. I would highly recommend this website for online shopping!

  • Posted by at 2015-11-04 17:04:28

    what an amazing shop. loved it!! rather liked the blue tin ;-)

  • Posted by at 2015-11-04 17:04:28

    Love, love, LOVE your store! stumbled upon it on trip to brighton yesterday and am already browsing the online shop... will be placing an order very soon! G

  • Posted by at 2015-11-04 17:04:28

    My new favourite place. The smell of carbolic, bristle and Brillo drew me in like a charm. Full of reasonably priced homeware both beautiful, functional and nostalgic. I could die and have my ashes scattered here. Right up my street.

  • Posted by at 2015-11-04 17:04:28

    I currently have three items on my household shopping list. Two of them have been on the list for about a month, the third for over five years. Utility has all three. Will be down to Brighton this week! Small delights bring big smile :-)

  • Posted by at 2015-11-04 17:04:28

    Online shopper in Scotland, here... brilliant service... ordered yesterday, arrived this morning! Thank you, thank you, thank you!!! x

  • Posted by at 2015-11-04 17:04:28

    I visited Brighton for the first time last week and stumbled across UTILITY...what a wonderful shop.

  • Posted by at 2015-11-04 17:04:28

    When are you opening a shop in Glasgow!!?? Love your website and all the lovely stuff in it, would love to come visit you in Brighton one day! Enjoyed the enamel ware on our camping trip and lusting after the Kayment yellow tea tray....swoon....xx

  • Posted by at 2015-11-04 17:04:28

    Discovered this shop on a visit to Brighton and walked around with the biggest grin for ages afterwards. This place is a gem, and everything in it filled me with nostalgia. Also, the stuff is amazing quality for great prices. I have been after enamel stuff for yonks and got some lovely pieces for amazing prices.

  • Posted by at 2015-11-04 17:04:28

    I have just lost a whole half hour laughing at the descriptions on your website. Good job I am coming to Brighton soon to visit my friend Linsay (well that is why she thinks I am coming).

  • Posted by at 2015-11-04 17:04:28

    Fabulous find in Brighton. We spent ages browsing, great stuff, great prices and really friendly, happy staff!

  • Posted by at 2015-11-04 17:04:28

    There is no shop in the world more perfect or more British than Utility. Nor will you find any other shop that has the individual, personal and friendly customer service. It is a true joy to shop here and since discovering it a year ago, I shop nowhere else for things for my house, which is slowly starting to feel like a home thanks to the treasures I have found here. Thank you Utility.

  • Posted by at 2015-11-04 17:04:28

    I cannot fault this shop. Absolute classics at perfect prices. I will happily let you abuse my pay packet each month. Thank you

  • Posted by at 2015-11-04 17:04:28

    Love your shop. I am seriously addicted.

Product Reviews

  • Laura Brown

    Excellent! Fantastic multi-purpose cloths – good for everything a busy home kitchen throws up and a bit beautiful to boot. I would bulk-buy although they never seem to wear, its just nice to have a load on stand-by.

  • Karina Wells

    Brilliant price for the item and the sense of humour. Warmed our day.

  • Ali D

    , I use them as tea towels and as I have washed them they have got better and so softI really love them I know this sounds sad but I have lots (I mean lots) of tea towels some very expensive but keep coming back to these. I am even thinking of buying more to make outside cusions and a table cloth.

  • Melanie Metcalfe

    on looking at your fab apron, I think alot of people , like me, would love one in the condition yours is … i.e. distressed like you buy jeans … just saying …

  • Megumi Fukuda

    My favourite product. I cleaned glasses, a stainless steel sink, and an enamel hob top, leaving them all refreshed and without scratches.

    Highly recommended to everyone!

  • Tina Diggory

    Perfect size for my Aga. No more towels on the floor!

  • David

    This is the business if you want a fresh clear start to everyday, wonderful

  • Wasim

    Leather Key Fob:

    Just wanted to say a HUGE thank you to Colin who was very friendly and helpful on our first visit to Brighton. He helped us choose some amazing leather key fobs and was kind enough to show us his (as per the description) and even gave us a guide book for the local area. Amazing shop, keep up the good work! All the best, Wasim

  • Christine Ball

    Excellent big pot!
    Just the job for hubby who has broken several pint pots.
    Very good comfy handle, makes it feel safer somehow?
    Delivery good and quick too! Will be back.